Winlandia Terms and Conditions

Welcome to Winlandia Online Casino. These Terms and Conditions govern your use of our services at winlandia.co.uk and winlandia.com, operated by Skill on Net Ltd, registered in Malta under Reg. No. C50024. Processing agent services for deposits and withdrawals on our UK site are supplied by Skill On Net Limited, registered in the United Kingdom. By creating an account with us, you agree to be bound by these terms in full. If you do not agree with any part of these conditions, please refrain from using our platform.

Our Licensing and Regulation

We operate winlandia.co.uk under a licence from the Gambling Commission of Great Britain, account number 39326, and our international site winlandia.com under a licence from the Malta Gaming Authority, licence MGA/CRP/171/2009/01, issued on 1 August 2018. Our random number generators are certified by iTech Labs, and we work with eCOGRA as our alternative dispute resolution provider. These terms applicable to our UK site are governed by the laws of England.

Eligibility and Restricted Territories

Our UK site, Winlandia Casino UK, is available exclusively to players located in Great Britain. On our international platform, we cannot accept registrations or wagers from residents of a number of jurisdictions, including Algeria, Australia, Austria, Belgium, France, Germany (State of Schleswig-Holstein), the Netherlands, Norway, Poland, Spain, Switzerland, the United Kingdom, the United States, and several others listed in our full restriction schedule. Players in Slovakia are additionally barred from accessing our Live Casino section. We reserve the right to verify your location and identity at any time and to close or suspend accounts opened in breach of these restrictions.

Account Registration

To play at Winlandia, we require you to register a single personal account using accurate and truthful information. You must be of legal gambling age in your jurisdiction. We may request identity verification documents before processing withdrawals, and larger wins, including those of GBP 5,000 or more and jackpot wins, will take longer for us to verify. We accept GBP as the default currency on our UK site, while on our international site, your account currency is set according to your first deposit among the currencies we support, such as EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, and ZAR; this list is non-binding and subject to change.

Deposits and Withdrawals

On our UK site, the minimum deposit for our welcome offer is GBP 10, while GBP 20 is required to qualify for any deposit bonus; minimums vary depending on your chosen payment method. We accept PayPal, Paysafe, Visa, Mastercard, Maestro, Apple Pay, Google Pay, TrueLayer, Trustly, Neteller, and instant bank payment, with our international platform additionally supporting Skrill, Payz, Fast Bank Transfer, Sofort, Instant Payments by Citadel, INTERAC, and WebMoney.

We process withdrawals under a closed-loop policy: if your original deposit method cannot accept a withdrawal, we require full verification of an alternative method belonging to you before releasing funds. A wire transfer withdrawal carries a GBP 10 charge, which we waive for amounts above GBP 500, subject to a GBP 50 minimum transaction; card and e-wallet withdrawals remain free of charge. If we are unable to process a withdrawal and hold no alternative payment details, we will return the funds to your bankroll after 7 days.

On our UK site, we set an individual withdrawal limit per transaction at the point of registration, though there is no cap on the number of transactions you may request per day, week, or month; you may e-mail us to request a different single-transaction limit. On our international site, we apply a limit of EUR 10,000 per 30 days and EUR 5,000 per transaction.

Pending Times and Processing

We aim to process all withdrawal requests on our UK site within a few hours, provided you have uploaded the necessary documentation. On our international site, requests remain pending until midnight GMT the following day before being forwarded to our accounts department. Once a withdrawal is fully processed, we release the funds immediately, though processing may be delayed if an outstanding deposit has not cleared within 24 hours.

Our Welcome Bonus and Promotional Offers

Our Winlandia bonus for new players on the UK site consists of 66 free spins on Book of Dead following your first deposit of at least GBP 10, with a spin value of GBP 0.10. We apply a 10x wagering requirement to the bonus amount and free-spin winnings, restricted to slots, and a maximum bet of 10% of the free-spin winnings (minimum GBP 0.10) or GBP 5, whichever is lower. Spins must be used before any deposited funds are wagered, and our bonus terms never prevent you from withdrawing your deposit balance. On our international site, we offer a 100% match up to EUR 100 plus 77 free spins on Book of Dead, subject to 30x wagering on deposit plus bonus and 60x on free-spin winnings.

We also run Pragmatic Missions, featuring 21 unique daily missions across a rolling three-week cycle, alongside our Drops & Wins promotion offering a EUR 25,000,000 prize pool across 5,000,000 prize drops on more than 60 selected slots, with daily tournaments and weekly wheel drops carrying no wagering requirement. We display Daily Picks personal offers after you log in, and we run freeroll and buy-in tournaments ranked by spin payout. Free bingo tickets we issue carry zero wagering and pay directly to your real balance, while free-spin winnings carry a 10x wagering requirement. Non-deposit bonuses we grant are capped at GBP 100 or twice the bonus amount, whichever is larger, and must be wagered within 24 hours. The minimum deposit to qualify for any deposit bonus with us is GBP 20.

VIP Club Membership

Our VIP Club operates strictly by invitation, and we review member activity on a monthly basis; your status may be revoked if your activity declines. VIP account management benefits we offer are subject to an initial and ongoing assessment of your financial circumstances. Any VIP points we grant must be converted within 180 days, and cash redemption of VIP points remains available only to customers who registered with us before 19 March 2017. Should you request a player limitation, we will forfeit any outstanding bonuses, cashbacks, and personal offers, and reset your VIP level to the lowest tier.

Responsible Gambling and Account Security

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits and self-exclusion options. You are responsible for keeping your login credentials confidential, and we are not liable for losses resulting from unauthorised access caused by your failure to safeguard your account details.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect regulatory requirements or changes to our services. We will notify you of material changes, and your continued use of Winlandia Casino after such notice constitutes your acceptance of the revised terms.

Contact Us

If you have questions regarding these terms, our support team is available 24/7 via live chat, or you can e-mail us at [email protected]. For data protection enquiries, please contact [email protected].