Winlandia Privacy Policy

At Winlandia, we respect your privacy and are committed to protecting the personal data you share with us when you play on winlandia.co.uk or winlandia.com. This Winlandia privacy policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By creating an account or using our services, you agree to the practices described below.

Who We Are

Winlandia is operated by Skill on Net Ltd, registered in Malta under Reg. No. C50024, with registered office at 1/5297 Level G, Quantum House, 75 Abate Rigord Street, Ta'Xbiex XBX 1120, Malta. Processing agent services for deposits and withdrawals on our UK site are supplied by Skill On Net Limited, Reg. No. 14264775, Suite A, 4-6 Canfield Place, London NW6 3BT, United Kingdom. Our UK operations are licensed by the Gambling Commission of Great Britain, while our international site operates under Malta Gaming Authority licence MGA/CRP/171/2009/01. We at Winlandia Casino take our obligations as a data controller seriously under both UK GDPR and the EU GDPR.

Information We Collect

When you register with us, play our games, or contact our support team, we collect various categories of personal data. Our Winlandia Casino platform is designed to only request information that is necessary to provide our services, verify your identity, and comply with our licensing obligations.

• We collect registration details such as your name, date of birth, address, email, and phone number
• We gather payment and transaction information when you deposit or withdraw funds through PayPal, Paysafe, Visa, Mastercard, Trustly, Skrill, and other supported methods
• We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services and meet regulatory requirements
• We record communications you have with our customer support team via live chat or e-mail
• We collect technical data such as IP address, device type, browser information, and cookies when you visit our site
• We may request identity verification documents to comply with anti-money laundering and responsible gambling obligations

How We Use Your Information

Here at Winlandia, we use your personal data for a number of legitimate purposes connected to running our casino and protecting our players. Our use of your data is always grounded in a lawful basis, whether that is performance of our contract with you, compliance with legal obligations, or our legitimate business interests.

• We use your data to open and manage your account on our platform
• We process your payment details to handle deposits, withdrawals, and refunds
• We verify your identity and age to confirm you are eligible to play, particularly given our UK site is restricted to players from Great Britain only
• We monitor transactions and gameplay patterns to detect fraud and support responsible gambling tools
• We send you marketing communications about our welcome bonus, free spins, and promotions, where you have given consent
• We use data to personalise offers such as Daily Picks and VIP Club benefits

Cookies and Tracking Technologies

Our Winlandia platform uses cookies and similar technologies to remember your preferences, keep you logged in, and analyse how you use our site. We at Winlandia Casino also use cookies to measure the effectiveness of our marketing campaigns and to tailor promotional content to your interests. You can control or disable cookies through your browser settings, though doing so may affect certain features of our services.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate our business and comply with our legal duties.

• We share data with payment processors to complete your deposits and withdrawals
• We share information with regulatory bodies including the Gambling Commission of Great Britain and the Malta Gaming Authority
• We may disclose data to our ADR provider, eCOGRA, or our RNG certification partner, iTech Labs, where relevant to dispute resolution or auditing
• We share data with fraud prevention and anti-money laundering agencies as required by law
• We may engage third-party service providers for hosting, analytics, and customer support functions

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Our Winlandia Casino records relating to transactions and account activity are typically retained for a minimum period required under UK and Maltese gambling regulations, even after an account is closed.

Your Rights

Under applicable data protection law, you have a number of rights regarding your personal information. We at Winlandia are committed to honouring these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including direct marketing
• You have the right to data portability where technically feasible
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our data protection officer at [email protected], or reach our general support team at [email protected], available via live chat 24/7.

International Transfers

As our Winlandia services operate across both the United Kingdom and international markets with a Nordic focus, your data may be transferred outside your country of residence, including to Malta where our parent company is registered. Whenever we transfer data internationally, we ensure appropriate safeguards are in place, consistent with UK GDPR and EU GDPR requirements.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our Winlandia Casino systems employ encryption, secure servers, and restricted access controls, and our payment partners maintain their own industry-standard security protocols for processing transactions.

Children's Privacy

Our services are not intended for anyone under the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and our identity verification processes are designed to prevent underage individuals from accessing our platform.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of Winlandia after changes are published constitutes acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to make a complaint, please contact our data protection officer at [email protected] or our support team at [email protected]. We are here to help and will respond to your enquiry as promptly as possible.